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Computer Technician

Company Name:
Clackamas Community College
Additional Posting Instructions
To apply for this position, you must submit:
1. Completed online application
2. Cover Letter (attach document)
3. Current Resume or Curriculum Vitae (attach document)
4. Completed responses to the Required Questions
Clackamas Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated USCIS Employment Eligibility Verification Form I-9.
Clackamas Community College is an Equal Opportunity / Affirmative Action / ADA Institution embracing diversity.
Position Purpose
This pool has been established to accept applications for possible openings for part-time positions in the ITS Department that may arise throughout the year.
Provide support for the College's technology needs.
Essential Functions
Respond to Helpdesk calls for assistance, incidents, and problems by phone or as dispatched. Analyze and diagnose in order to train others and/or repair, correct, or resolve technology, equipment, and/or systems issues.
Use Helpdesk-based ticket tracking system to log requests; document completed and pending work orders, incidents, problems, and resolutions. Monitor progress and identify patterns.
Install upgrades, service packs, patches, and fixes. Replace hardware and modify software configurations in order to maintain and update technology systems.
Install new and replacement technology systems (computers, printers, imaging, peripherals, networks, audio-visual, multimedia, video, etc).
Prepare and maintain written and electronic materials (e.g. helpdesk tickets, procedures, manuals, user guides, status reports, instructions, equipment inventory, projects, drawings, whitepapers, memos, etc.) in order to document activities, convey information, and provide an up-to-date guide and audit trail.
Provide appropriate equipment and materials at job site; Provide appropriate equipment for storage, repair, surplus, or disposal by transporting as needed.
Train others to share knowledge regarding the operations and maintenance of computer systems; provide instruction on technology and the integration of technology as well as customer support.
Communicate with team lead or supervisor regarding work assignments, resolved and unresolved incidents and problems, risks that prevent or obstruct adherence to service level agreements or the execution of assignments, violations of college and departmental policy, procedures, guidelines and/or rules.
Maintain cooperative working relationship with College staff, other organizations, and the public.
Follow all safety rules and procedures for work areas.
Auxiliary Functions
May provide assistance to other department personnel as workload and staffing levels dictate.
Maintain proficiency by attending training and meetings, reading materials, and meeting with others in area of responsibility.
Maintain work areas in a clean and orderly manner.
Required Qualifications
The education and/or work experience sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the cover letter/resume will not substitute for the completed application.
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills and abilities would be: Equivalent to a High School diploma supplemented by additional coursework.
KNOWLEDGE: Knowledge of helpdesk practices for providing assistance to support and maintain instructional technology, multimedia, audio-visual, video, etc.
Working Conditions
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office working conditions. The noise level in the work area is typical of most office environments with telephone, personal interruptions and background noise.
Supervisor Responsibilities
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.
Supervision Received
Works under the general supervision of the Director.
Pool Title: Computer Technician
Full or Part Time: Part Time
Employment Status: Term by Term
Job Classification: Classified
Union/Non-Union: Non-Union
Hours of Work: Position may work up to 19.5 hours/week
Grade: III
Salary Range: $12.26/hour
Location: Oregon City Campus
Pool Application Expires after Number of Days: 180

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